Borinquen — Support

A bilingual guide to Puerto Rico · Guía bilingüe de Puerto Rico

Need help? Email borinquenraices@gmail.com and we’ll get back to you.

Frequently asked questions

How do I switch between English and Spanish?

Tap the EN / ES toggle at the top-right of any screen. Every entry is written in both languages.

What is the Vacation Planner?

It’s free for everyone: a day-by-day trip calendar with a budget, packing checklist, trip notes and favorites. Add activities and tap “Add to Vacation Planner” on any place to drop it onto a day. Your itinerary is saved on your device, and you can send a read-only copy to a friend from the planner’s share menu.

How does “Plan with AI” work?

Tell it where you’re staying and what you like, and it builds a day-by-day itinerary from real places on the island. Every account includes 1 free AI request; a $0.99 pack adds 5 more whenever you run out.

I paid but don’t see my purchase.

On the paywall, tap Restore Purchase. Make sure you’re signed in to the same Apple ID used for the purchase.

How do I delete my account?

Right in the app: tap My Profile at the top of the home screen, scroll to the bottom and tap Delete Account, then confirm. This permanently removes your account — your profile and photo, friends, shared itineraries, reviews and review photos — from our servers, and it cannot be undone. If you have any trouble, email us at the address above and we’ll take care of it.

Someone’s profile, review or nickname is inappropriate.

Use Report on their profile or on the leaderboard entry, or Block them from their profile. You can also email us — reports are reviewed and acted on within 24 hours.

Where does the content come from?

Facts are written originally and cited. Photos are Public Domain or Creative Commons and are credited under each image.

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